Certitude helps develops key new mental health resource

No Assumptions – A Narrative for Personalised, Coordinated Care and Support in Mental Health describes the critical outcomes and success factors in the care, support and treatment of people who use mental health services, from their perspective.

Personalised, coordinated care in mental health services should consider “who I am, what’s important to me, how I wish to be supported and how people behave with me”.

Certitude, together with the National Survivor User Network, Mind and Rethink Mental Ilness, developed the resource which launched on 29th August. It was also co-produced with people who have lived experience of mental illness. The resource includes a number of case studies which show how good personalised, coordinated care in mental health services can be achieved around England.

It is anticipated that the resource will help those who work in health and care to commission and deliver personalised, coordinated care and support based on what people with lived experience of mental illness say is important to them. The resource highlights that people using mental health services, their families and carers want to be sure their care will be effective and delivered in a way that meets all their mental and physical health needs in a joined up way.

The resource is an extension of the Narrative for Person Centred Coordinated Care launched in 2013. It offers a definition of personalised, coordinated care in mental health, agreed by people who use mental health services and people who work in health and social care.