Privacy and cookies policy

This policy sets out how Certitude uses and protects any information that you give Certitude when you use this website.

Certitude is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy statement.

Certitude may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2011 and was last updated in November 2012.

What we collect

We may collect the following information if you submit the information via our contact form:
•    name
•    contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to our services

What we do with the information we gather

We use information to understand your needs which in turn enables us to provide you with a better service. Information may be used for the following reasons:
•    internal record keeping.
•    we may use the information to improve our services.
•    to periodically send emails about our services

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not pass on information to third parties.

Cookies

What sort of cookies can be found on the Certitude website?

Anonymous analytics cookies:

Every time a user visits our website, Google Analytics – generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones.

This software allows us to track how many individual unique users we have, and how often they visit the site. It doesn’t tell us who you are (your name, your address) but it does allow us to see how individual people use the website, and how they find the information they are looking for.

WordPress

This site is built in WordPress.  WordPress uses cookies to keep track of logged-in users (staff) and commenters. When someone comments on a post/page, their name, email and website are stored so they don’t have to enter them again when making subsequent comments. Otherwise no personal information is collected.

Videos

Embedded videos from sites such as Vimeo and YouTube may also set their own cookies which this site has no control over.

Using our contact form

When you use our contact form the information you submit is simply emailed to us.

How do I turn cookies off?

You will still be able to browse the Website if you do not enable cookies, but you must enable cookies if you wish to use the areas reserved for registered users, for example staff login or commenting on posts.

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible via our contact page. We will promptly correct any information found to be incorrect.