10 Certitude Annual Review 2017 An inspired life is united Audrey “The sessions with Velma were a real help to me in getting back my confidence. She inspired and encouraged me to set up the print workshop at Certitude.I am enjoying being part of the community, this has helped me enormously–I’ve overcome isolation and Velma has helped me to believe in myself.” Velma “I am always humbled when I see people make changes to manage issues and go on to lead successful independent lives - that is what my work is about. Receiving positive feedback from people and their families has given me the motivation to keep doing the job I do.” Our coaching sessions support people who are isolated and experiencing major challenges with different areas of their life.Talking through issues helps people to see that they are not alone and increases their confidence managing day to day life.