1 Certitude is thriving.More and more people are getting on with their lives,happier and healthier.Against a backdrop of continuing austerity,we have increased our expertise in supporting people living with mental ill-health, learning disabilities and autism. Chair’s report People are achieving more in their lives,becoming more independent,building positive,lasting relationships, growing in confidence,recovering and staying well. Every day people remind and inspire us to keep moving forward and keep improving what we do. We have focused on how we can continually improve the quality of our support.In CQC registered services, performance is very positive,with 96% rated as Good. Our Quality Checkers programme and family support are important and growing parts of our offer and we continue to invest in staff development and leadership.New housing relationships mean we can now provide more support options –including our first forensic accommodation service. Part of moving forward is embracing technology.Throughout the year people have been using various apps and devices that put them in control of their lives and our Personalised Technology project is helping to inform future planning and investment.We have committed to Buzz-an exciting organisation-wide tool which will enable bespoke support planning and rota management,ensuring staff can focus on what is really important–people. Community Fundraising has supported a variety of people and organisations to raise money to enhance people’s lives. The energy and creativity that people within and outside Certitude bring to help us raise money is so impressive and huge thanks go to everyone who has helped–we treasure your support. Our success this year was only possible because of our talented, hardworking staff and volunteers.Our optimistic approach focuses on offering solutions,being innovative in developing support and working collaboratively with people and their families,partners,funders and commissioners so together we can continue making a positive difference to more people’s lives. Eleri Ebenezer,Chair of the Certitude Board