Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Stories of resilience and recovery feed our determination to provide the best possible support  Hope is important; our focus on the positive enables people to enjoy the present and look forward to the future.  An energetic, optimistic and positive approach to life is infectious  Living in London presents people with unique opportunities and challenges; our experience and understanding of these is crucial in delivering support effectively 3  Our approach to delivery is based on a ‘partnership of equals’, recognising the value of everyone we work with and their experience and expertise  Sharing experience, expertise and life stories is essential in developing support that effectively meets individual needs  As well as enabling people to build personal relationships and wider social circles, we build connections and networks in communities to help us deliver support that lasts  We don’t create dependencies, we deliver positive support through people working together  Working together We can only be successful in our support by working alongside people we support, their families, carers and local communities. Brand, vision, values and mission Continued Inspired by people We believe in people and their capabilities: every person we support has skills, strengths and something to offer. 3 4 Certitude 2021: Forward Strategy 13