Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24People we employ, people we support and their families will know us as the best social care employer in London The Certitude workforce are skilled, knowledgeable practitioners highly valued and recognised for their contribution. We will evidence great performance and leadership with a shared sense of purpose which is focused on building a better future with and for people we support. We will review the skills mix and management needs of teams ensuring a blend of roles, including volunteers, apprentices and experienced practitioners. We will draw value from the diversity in people’s life experience, skills and attributes. We will review how support is provided and time is used to ensure effectiveness, productivity and wellbeing. We will attract and retain great people. Thinking innovatively and partnering with others we will rightly demonstrate social care as a great career choice. Our workforce will be highly connected, IT literate and technology aware. Strategic Goal 3 Certitude 2021: Forward Strategy 21