Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24People we support and families will be the guardians of quality, in line with the Certitude quality framework and provided with the resources, support and opportunity to influence [at strategic and operational levels] both individually and collectively. Regulatory performance will be such that people we support, families and commissioners can expect at least Good rated services. Investment in Personalised Technology will enhance the lives of people we support: promoting greater independence, reducing support costs and increasing personal control. We will guarantee quality, effectiveness and deliver efficiency Our workforce will be better connected, efficient and productive using mobile technology that enhances support planning and real time reporting. We will maintain a competitive central management charge with an efficient back office infrastructure, collaborating with other organisations on key projects where appropriate. We will be financially sound maintaining a healthy balance sheet and maximising investment and income generation opportunities that are ethical and fit with our mission and values. Our financial strategy is to be competitive on price, deliver quality and invest in innovation and improvement in the delivery of the organisation’s strategy. Strategic Goal 4 Everyone has the right to a good life Certitude 2021: Forward Strategy 23