Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 241 Introduction Strategic goals have been developed following a series of conversations with people we support, families and commissioners about what is important for them in the future. Priorities are also informed by the findings of recent customer satisfaction and staff engagement surveys. Certitude’s credentials have been developed over 25 years of working in London.Against a backdrop of continuing austerity Certitude has continued to grow, innovate and provide high quality outcome focused support for people with learning disabilities and mental health support needs. Certitude 2021: Forward Strategy 5