Everything’s crossed for Matt at the Dignity in Care Awards 2017!

We are very excited that Matt Lancaster, Support Worker in Richmond, has been shortlisted at the Dignity in Care Awards 2017 for the Carer of the Year (Learning Disabilities) Award!

Matt (pictured above with William, his son and Edward, his dad) was also recently a finalist at the National Learning Disability Awards 2017, so we asked Kathleen Isaac, Head of Business Development, about his work.

“Matt is an exceptional support worker. He came to Certitude from another organisation when we started to support Ben* – he has known Ben for 8 years and wanted to stay in his life. Matt is committed to making sure people face transition and change with confidence and without fear; he has developed social stories to help prepare for new situations, provides ongoing reassurance and recognises the value of learning when things don’t always go to plan.

Matt supports people who’s behaviour can be perceived as challenging which can sadly sometimes get in the way of them being seen and known for their many skills and gifts. Matt has consistently role modelled what great support looks like – valuing people for who they are as individuals, the contributions they bring and appreciating and respecting different perspectives on ordinary things such as sensory feedback from a washing machine!

When life can be difficult for people, he finds ways that work for them to overcome the barriers. Ben was afraid of going to his GP, so Matt worked with Ben to understand his anxieties and with this understanding he made sure that his first visit to his new GP was just to say hello and get to know everyone. Matt has also worked with the practice, helping them to understand Ben’s needs and supporting them to make adjustments so Ben can attend the GP without fear – now, if Ben has to wait when he has an appointment, he can wait in a quiet room and make himself a cup of tea!

The impact of Matt’s support, alongside the rest of the team, can be seen as Ben has now been able to reduce his medication and stop taking some altogether. Matt epitomises what great support in transforming care looks like in action.”

Good luck Matt!

*name changed to protect identity