What is involvement?

Our ambition is to work with people to make the most of their skills and experience, enabling them to become involved not only within Certitude but also as active citizens in their local communities.

Involvement is also an important theme that runs through many public sector organisations. Councils, health providers and other Government authorities are keen to find out what people think about services they use. People should be involved in the design, delivery and review of services to ensure that they are happy with their support. Through understanding people’s journey through services, organisations are able to review how things could work better. In the current economic climate, with continuing downward pressure on social care funding, it is even more vital to ensure that funding is being used effectively to deliver what people really want.

Why is involvement important?

By involvement, we mean any activity whereby people can influence thinking, service design and provision and decision-making at all levels. People we support and their families are best placed to tell us how we are doing and what we could improve. It is everyone’s right to be able to live the life they want and it is our aim to support people to do so. Particularly where people have not received good support, it is important that their feedback and complaints are heard and that they can work with organisations to ensure that future support is good, not just for them but for others too.

Involvement does not stop at Certitude. You can get involved in many interesting projects in your area and put your skills and experience to good use. Here are a few ideas of other projects you could get involved in. Certitude always seek the views of people we support and their families and carers. We seek feedback through annual satisfaction surveys, person-centred reviews, Quality Checkers, local groups, forums and coffee mornings and a robust Compliments, Comments And Complaints Policy. We use this feedback to help shape our support to best meet the needs of each person

Your local GP Surgery
As of April this year, all GP surgeries are required to set up a Patient Participation Group (PPG). These groups give local residents a voice and share their views on how their local surgery operates.

Clinical Commissioning Groups (CCGs)
If you enjoy being part of your local PPG then perhaps you will want to progress to working with your local Clinical Commissioning Group (CCG) who are responsible for deciding how funding is allocated when it comes to buying health care services in your area. Simply look up your local CCG online and look for their ‘involvement’ or ‘participation’ section.

NHS England
Become an NHS England Curator. This three month pilot enables one person to share their experiences with the NHS through the NHS England Twitter account.

National Institute of Health Research (NIHR)
Become a reviewer, Panel member, suggest a research question. You get to see all the latest research in health care ideas and help decide on which ones get put forward.

Royal College of Psychiatrists (RCPsych)
Be part of the College Centre for Quality Improvement (CCQI) as someone who uses support or a carer representative. There are various groups for mental health and also a group for learning disabilities.

Other ways of getting involved include joining meeting or groups run by your local Council. These can range from consultation workshops regarding local services to more involved steering groups. These are often advertised in your local paper or letters from the Council. Alternatively, being in London, you may want to get involved in the London Assembly and help shape the future of London.

The Metropolitan Police also has various ways people can be involved such as becoming a Ward Panel member.

As you may be aware, many services are inspected by the Care Quality Commission (CQC). You can help the CQC in their work by becoming an ‘Expert by Experience’ and using your knowledge to help drive up standards!


Lilu Wheeler

Business Development Partner