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Solidarity In A Crisis

Out-of-hours peer support over the phone

Need help? Feeling in a crisis? Don’t know where to turn? We can help. Solidarity In A Crisis is an out-of-hours phone and in-person support service run by people who know what it’s like to be where you are now.

Talk to us

Freephone: 0300 123 1922
Text: 0788 9756 087 or 0788 9756 083
Email: outofhours-solidarity@certitude.org.uk

Opening hours

Our crisis hotline is open from:
Monday to Friday: 6.00pm – 12.00am
Saturday and Sunday: 12.00pm – 12.00am

We can help. We've been there

All of our Peer Supporters have lived experience

“I think lived experience is crucial. It makes you more accepting of people’s circumstances and more sensitive to their needs. You are more likely to have the vocabulary, tools and skills required to talk someone through a situation if you have been through something similar yourself"

Manju, a Peer Supporter for Solidarity in a Crisis

Our aims

  • To reduce isolation during out-of-hours by providing support that is respectful and non-judgemental
  • To support people using the empathy and knowledge gained through lived experience
  • To support the person in distress before they reach crisis point, and help guide them towards appropriate professional support if necessary

Do you know someone who could benefit from our support? Solidarity In A Crisis can provide peer support in-person for residents in Lambeth, Southwark or Lewisham. We accept referrals from community mental health teams, discharge coordinators, GP’s and emergency services. If you would like to refer someone, please email us at outofhours-solidarity@certitude.org.uk. 

Are you worried about someone else?

If you encounter someone with suicidal intentions, these guidelines could help you save a life while you wait for the emergency services to arrive.

Talk to them in a calm, soft manner
Try to keep the person calm until expert emergency services arrive

Listen
It’s important for them to be listened to – so be present and listen

Don’t offer advice
Never give advice or judge someone on why they might feel like this

Make them comfortable
Would they like a glass of water, a cup of tea or a blanket?

Keep them talking
Ask open questions – what keeps them going? Do they have any plans? When were they last happy?